Damaged Parcel or Defective Merchandise

We will replace any defective item as well as any item damaged during shipment once the item has been returned to us. Damaged items must be returned to us in the original package with original packing materials. We will provide you with a postage-paid return label from Canada Post. We will not reimburse shipping costs if sent without our return label. *Any complaint regarding your delivered order (missing product, incorrect product, damage etc.) must be made within 3 days of receipt of the parcel. We will also need a picture to verify the situation at hand. Please email the picture to us at store@europeandayspa.ca