FAQs Archive - Spa & Clinic Shop

Frequently Asked Questions

Allergic Reaction

If you experience an allergic reaction to any product this must be reported within 48 hours of use. We will provide an EXCHANGE or CREDIT for the individual product if an allergic reaction has been confirmed. Please note that a doctor's note and or photos may be required. Information listed about the products on this website is based on information provided from the individual product manufacturer. Any claims and suggestions on europeandayspa.ca are supplied as informative and are in no way meant to replace the advice of a physician.

Damaged Parcel or Defective Merchandise

We will replace any defective item as well as any item damaged during shipment once the item has been returned to us. Damaged items must be returned to us in the original package with original packing materials. We will provide you with a postage-paid return label from Canada Post. We will not reimburse shipping costs if sent without our return label. *Any complaint regarding your delivered order (missing product, incorrect product, damage etc.) must be made within 3 days of receipt of the parcel. We will also need a picture to verify the situation at hand. Please email the picture to us at store@europeandayspa.ca

Discount Codes

Discount codes are limited to one per order. Facebook coupons are limited to one use per customer.

Email Policy

Emails are required to correspond with the customer especially once an order is placed. There are steps that occur such as:

Successful order processing and credit card acceptance
Tracking of the shipment once it leaves our spa
Promotional marketing offers

If there is a problem with the order then we use email primarily as we are using Canada Post to help us with shipments. Tracking of orders is all done online.

Gift with Purchase

These offers are only available while quantities last. One gift per order and not valid in conjunction with any other promotional offer. Not available on previous purchases. European Day Spa has the right to make substitutions to the offer at any time and to remove the free gift from any disqualified orders.

Loyalty Program

Loyalty Program Details European Day Spa is proud to offer a loyalty program in spa and online for all purchases. Essentially you get 1 point for every $1 that you spend. To redeem, once you have 100 points then you receive $2.50 as a rebate on your future purchase. During the checkout process, you will receive a message asking you if you want to redeem your points at this time once you have accumulated enough points. Interested in earning more points? European Day Spa offers additional points in the following manner:

Sign up for an account (5 points)
Adding a product review (2 points)
Special monthly promotions - sign up for our emails to stay in the loop

Points earned online are separate from those points in spa. We have two different systems managing the accumulation of points. Please speak to our management by calling the spa if you have any questions at 1-855-252-5599.

Why do I need an up-to-date browser?

The most important reason to keep your browser up-to-date is for your own safety and security, and that of your computer. All sorts of little fixes can be included in updates, many of which are behind-the-scenes. Even minor updates can make a considerable difference to all sorts of factors of your browser experience and safety.

Newer browsers protect you better against viruses, scams and other threats. Outdated browsers have security holes which are fixed in updates.
Every new browser generation improves speed
You can view sites that are using the latest technology
Have a more comfortable experience with new features, extensions and better customisability.

We recommend the following web browsers for surfing the internet. Please click on the links below to go to the relevant websites, to download these.

• Internet Explorer 11

• Google Chrome 30 or higher

• Mozilla Firefox 27 or higher

• Safari 8 or higher

Payment Options

The European Day Spa accepts the following forms of payment:

Europeandayspa.ca will ensure that every reasonable measure is taken to protect the security, privacy and integrity of our customer’s personal information that is retained in our customer database. This database is used for shipping, credit card processing and marketing targeting purposes. We do not disclose your personal information unless required by law. We are committed to ensuring that your privacy is protected.

Return Policy

Due to hygienic reasons, we do not accept returns or exchanges of products that have been unsealed, opened and/or used. For the same reasons, we do not accept returns on nail polish, makeup or hair products. Returns are accepted as a CREDIT on unopened, unused merchandise in the original condition and packaging within 30 days of purchase (with the exception of nail polish, makeup, and hair products). *Shipping charges are non-refundable. If your order totaled more than $150 CDN and we paid the shipping charge, that shipping charge will be deducted from your CREDIT amount. Orders canceled after 48 hours will be issued as a credit NOT a refund.